Privacy Policy

This Privacy Policy applies to the Seven Connect Technician mobile application and related technician APIs (collectively, the "Application").

You must be 18 years of age or older to register and use the Application as a service partner.

Welcome to Seven Connect Technician, provided by Star Solutions on behalf of the Seven Connect platform (sevenconnect.in). We are committed to protecting your privacy and handling partner and customer information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Application to receive, accept, and manage on-site service bookings routed from Seven Connect customers.

• Account & business information: Business or workshop name, contact person name, email address, mobile phone number, password (stored in hashed form), approval status, assigned service categories, and partner subscription status.
• Workshop & coverage data: State, district, city or town, workshop address, geolocation or map coordinates you provide during registration, working schedule, and service rates you configure in the app.
• Booking & job data: Customer name, phone number, service address, preferred days and time slots, issue notes, booking status, visit dates and time ranges you confirm, tracking codes, and job history on your account.
• Verification & payments: One-time passwords (OTP) for account verification, Razorpay or other payment references for partner membership or subscriptions (we do not store full card or UPI credentials). Payment records may be retained for accounting, tax, and dispute resolution even after account deletion.
• Technical & usage data: Device type, operating system, app version, IP address, API request logs, and timestamps used for security, fraud prevention, and support.

• Types of Location Data: When you use address or map features (for example, workshop location or coverage area during registration), we may collect location coordinates or place details you select through Google Places or similar services. We do not collect continuous background location by default.
• When Location Is Collected: Location-related data is collected only when you use features that require it and when you grant the relevant permission on your device.
• Why We Collect Location: To register your service area, match you with customer bookings in your district, and display accurate workshop information to Seven Connect operations.
• Your Choices: You may deny location permission; some registration or mapping features may not work without it.

The Application may request the following permissions to function properly:

• Internet: To sign in, sync bookings, update job status, and communicate with Seven Connect servers.
• Phone: To let you call customers from the booking detail screen (calls are made through your device dialer; we do not record call audio).
• Location (optional): For map-based address entry during registration or profile updates, when enabled.
• Notifications (optional): For booking alerts and account messages, if you enable push notifications on your device.

• Service Operations: Provide the Application, authenticate technicians, display assigned and available bookings, and record status updates (accepted, on the way, completed, and similar).
• Customer communications: When you accept a booking with a visit date and time, Seven Connect may send the customer a WhatsApp or SMS confirmation using details you provide and platform messaging services (for example, Getgabs).
• Partner administration: Verify workshops, enforce approval and subscription rules, resolve disputes, and improve the Seven Connect service network.
• Security & compliance: Prevent fraud, enforce these policies, and meet legal obligations under Indian law.

• Transmission: Data between the Application and our servers is protected using TLS (HTTPS).
• Storage: Account, booking, and configuration data are stored on secured servers with access controls appropriate to the sensitivity of the data.
• Retention: We retain data while your partner account is active and as required for tax, consumer protection, and dispute resolution under applicable law. You may request deletion subject to legal retention requirements.

• No sale of data: We do not sell technician or customer personal data to third-party marketers.
• Service providers: We use trusted processors (cloud hosting, SMS, WhatsApp messaging, maps, and payment gateways) under contract and only for authorized purposes.
• Customers: When you accept a job, the customer receives confirmation information including your business or technician name and the visit window you set.
• Legal requirements: We may disclose information when required by law or to protect rights, safety, and platform integrity.

Partner membership fees are charged for access to the Seven Connect on-site service booking network for the stated tenure. All such fees are non-refundable, including if you delete your account, cease using the Application, or lose approval before the tenure ends. Deleting your account does not reverse or refund completed payments. For full terms, see the Application Terms of Use. Statutory refund rights under applicable law, if any, remain unaffected.

• Profile updates: You may update workshop details, schedule, and rates in the Application where available.
• Access & deletion: Contact us or Seven Connect support to request access, correction, or deletion of your personal data, subject to legal and operational limits. Account deletion does not entitle you to a refund of partner membership fees already paid.
• Revoking permissions: You may revoke device permissions in system settings; some features may stop working.

The Application is not intended for users under 18. We do not knowingly collect personal information from children.

Star Solutions (Seven Connect Technician)

Email: info@starsolutions.biz

Mob: +918133047257

We may update this Privacy Policy from time to time. We will revise the Effective Date above when we do. Material changes may be communicated in the Application or on sevenconnect.in.

If you have questions about this policy or wish to exercise your rights, please contact: info@starsolutions.biz